A COMPREHENSIVE PROGRAMME ON UNDERSTANDING THE 'WHATS' AND 'HOWS' ABOUT PROVIDING EXCELLENT CUSTOMER SERVICE.
Customer Service Excellence Programme
6 DAYS (36 GLH) PROGRAMME FOR Business Owners, Managers, Executives, Supervisors, Team Leaders & Operational Employees.
In this highly competitive economy, the most important key to succeed is excellent customer service. In reality, there are no results within the organization; all results are on the outside. Results are produced by the customer who converts the costs and efforts into revenues and profit through his willingness to exchange his purchasing power for a product or service.
The product or service that your company provide, every employee in the organization, the fund that you have invested, and the time your organization spend, are focusing in one objective; creating satisfied customers.
This customer service programme is designed for business owners, managers, executives, supervisors, team leaders, and operational employees so they can understand the 'WHATs' and 'HOWs' about providing excellent customer service.
Ice Breaking Session
Personal Development Everything Begins With You
Intrapersonal and Interpersonal effectiveness
What Is Business?
The Customer Is The Business
PhD in Human Relations
The key principles of Service Excellence
The needs of customers
How to take action today
How to build higher levels of customer satisfaction
How to build loyal customers
How to win new customers
How to build a sustainable competitive advantage
Feedback & Closing Session
THE LEARNING FACILITATOR
DR. ALI QASSEM
HELPING THOSE WHO ARE DOING POORLY TO DO WELL
AND THOSE WHO ARE DOING WELL TO DO BETTER.
International motivational & leadership keynote speaker, people and organisational development consultant and an author on leadership, management and personal development. He has developed and conducted seminars and courses and helped to develop thousands of people from 27 different countries from all levels from CEO's to school students. His programmes participants often describe him as a great motivational speaker, knowledgeable, excellent communicator, interesting, humorous and his programmes contents and style are highly engaging and motivating.
Fluent in Arabic, English and Bahasa Melayu & a Certified Trainer by the Human Resources Ministry - Malaysia, Everything DiSC Profiling, & The Directive Communication Psychology - Acreditted by The American Institute of Business Psychology.
A member of The Global Speakers Federation, The Malaysian Association of Professional Speakers, The Society for Human Resource Management & The American Society for Training & Development.