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Customer Service Excellence Programme

Consumers Are Statistics,
Customers Are People!

A COMPREHENSIVE PROGRAMME ON UNDERSTANDING THE 'WHATS' AND 'HOWS' ABOUT PROVIDING EXCELLENT CUSTOMER SERVICE.  

Customer Service Excellence Programme

6 DAYS (36 GLH) PROGRAMME FOR Business Owners, Managers, Executives, Supervisors, Team Leaders & Operational Employees. 

Overview

In this highly competitive economy, the most important key to succeed is excellent customer service. In reality, there are no results within the organization; all results are on the outside. Results are produced by the customer who converts the costs and efforts into revenues and profit through his willingness to exchange his purchasing power for a product or service.

The product or service that your company provide, every employee in the organization, the fund that you have invested, and the time your organization spend, are focusing in one objective; creating satisfied customers.

This customer service programme is designed for business owners, managers, executives, supervisors, team leaders, and operational employees so they can understand the 'WHATs' and 'HOWs' about providing excellent customer service.  

PROGRAM HIGHLIGHTS 

Ice Breaking Session   
Introduction 

Personal Development
Everything Begins With You

Intrapersonal and Interpersonal effectiveness

Effective Communication

What Is Business?

The Customer Is The Business

PhD in Human Relations

The key principles of Service Excellence 

The needs of customers

How to take action today 

How to build higher levels of customer satisfaction

How to build loyal customers  

How to win new customers 

How to build a sustainable competitive advantage

Feedback & Closing Session

THE LEARNING FACILITATOR

DR. ALI QASSEM

HELPING THOSE WHO ARE DOING POORLY TO DO WELL
AND THOSE WHO ARE DOING WELL TO DO BETTER.

International motivational & leadership keynote speaker, people and organisational development consultant and an author on leadership, management and personal development. He has developed and conducted seminars and courses and helped to develop thousands of people from 27 different countries from all levels from CEO's to school students.
His programmes participants often describe him as a great motivational speaker, knowledgeable, excellent communicator, interesting, humorous and his programmes contents and style are highly engaging and motivating.

Fluent in Arabic, English and Bahasa Melayu & a Certified Trainer by the Human Resources Ministry - Malaysia, Everything DiSC Profiling, & The Directive Communication Psychology - Acreditted by The American Institute of Business Psychology.

A member of The Global Speakers Federation, The Malaysian Association of Professional Speakers,
The Society for Human Resource Management & The American Society for Training & Development.

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